PO Box 280, Tahoe Vista, CA 96148
Toll Free: 800.564.6754 Local: 530.546.6300
Franciscan Reopening

FRANCISCAN LAKESIDE LODGE REOPENING

RESERVATIONS

We’re currently accepting reservations for all travelers. Leisure travel reservations may be made for stays beginning on June 12, 2020. If you have existing reservations for a visit prior to this date, we are happy to help you adjust your travel plans. Please contact us at 800.564.6754 should you need assistance.

Your business and loyalty are very important to us. For any groups, weddings or family reunions, please contact our team at info@franciscanlodge.com to discuss planning your future event.

KEEPING YOU SAFE

Nothing is more important than the health and safety of our guests and employees. The Franciscan team is committed to protecting the wellbeing of our guests and team members by providing a comfortable and safe environment for everyone who visits our property. We are updating our current best practices and making sure our teams take extra precautions in order to deliver a fulfilling and enjoyable travel experience.

Please continue reading about the enhanced processes and procedures we’re upholding to create a happy and healthy environment for all to enjoy. Your peace of mind is important to us – if you have additional questions or concerns please reach out to our Front Desk at 800.564.6754.

For more information on COVID-19 and the latest national guidelines, please refer to the Centers for Disease Control and Prevention (CDC), the U.S. State Department’s page regarding COVID-19 , or your local health authority.

YOUR FUTURE STAY AT THE FRANCISCAN

Our team is committed to providing every guest with the peace of mind to relax and enjoy their time with us. You will be welcomed by a team of individuals that have been fully trained on the importance of upholding the highest level of sanitation standards and the sensitivity of the current circumstance in which we are in.

Our team has diligently implemented all safety precautions recommended by the CDC and a supplemental cleaning process throughout the property and guest rooms in which a two-part sanitizing process is being used on all high touch surfaces. Even so, it is impossible to eliminate all risks of exposure to infectious diseases. If you have specific questions or concerns that are not addressed in the materials provided, please direct them to info@franciscanlodge.com .

PERSONAL PROTECTIVE EQUIPMENT (PPE)

➢ Appropriate Personal Protective Equipment (PPE) will be worn by all team members based on their roles and responsibilities and in adherence to state or local regulations and guidance.

➢ Gloves will be provided to team members whose responsibilities require them as determined by medical experts and CDC guidelines including housekeeping, engineering, and any major operating departments in direct contact with guests.

SOCIAL AND PHYSICAL DISTANCING

Social and physical distancing, one of the most effective tools used to control and reduce the spread of Coronavirus, is being taken very seriously at the Franciscan. We are taking steps to promote “social distancing” in public areas of our hotel with:

➢ Seating in all public areas, pools, and lounges is positioned at least six feet apart.

➢ We recommend that all guests do their part and strive to maintain at least six feet between themselves and others.

➢ Social distancing is practiced by all team members on the property and the health of each individual is being closely monitored.

➢ All property outlets will comply with or exceed local or state-mandated occupancy limits.

➢ Stairwells are clearly marked and open for guest use.

HAND SANITIZER

➢ Hand sanitizer dispensers will be placed at all guest and team member entrances and contact areas such as reception areas, hotel lobby, restaurant/secondary entrances, meeting and convention spaces, pools, spa, and exercise areas.

EMPLOYEE AND GUEST HEALTH CONCERNS

➢ We are taking steps to lower the risk of team member health issues, requiring any ill employees and any who travel to higher risk areas to stay home for two weeks and until they are free of symptoms.

➢ Our team members have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on the property to local health officials.

➢ If we are alerted to a presumptive case of COVID-19 at the property, we will work with the Public Health Officials to follow the appropriate actions recommended.

ENHANCED CLEANING PROCESS

While the Franciscan has always placed a strong emphasis on the cleanliness, safety, and comfort of our property, we’ve taken our standards even further by investing in more aggressive protocols, including increasing the frequency and extent of our cleanings, as well as following or exceeding the recommended procedures and protocols established by the World Health Organization (WHO), US Centers for Disease Control and Prevention (CDC), and local authorities. The enhanced sanitation process will be performed by highly trained team members and entails the following:

PUBLIC AREAS

➢ We have changed protocols for cleaning, adding greater disinfecting steps in the cleaning of public areas including lobbies, and public restrooms. This includes dedicated team members constantly disinfecting high touch areas of the hotel throughout the day.

➢ High touch areas, such as, but not limited to doors, door handles, handrails, public phones, furniture in public spaces, remote controls, signature pads, credit card readers, and drinking stations are cleaned and sanitized on a frequent and routine basis.

➢ Our team upholds a strict schedule of routine hand sanitation throughout their time on the property.

➢ High traffic areas, such as but not limited to entryways and hallways, are cleaned and sanitized routinely rather than late at night when there are no guests around.

➢ Public restrooms are cleaned with increased frequency. Flushers, locks, walls, toilet seats, dispensing stations, sinks, faucets, and doors are disinfected.

➢ All reception areas are wiped down between every guest interaction.

➢ Hand sanitizing stations will be strategically placed throughout the property. Supply levels are checked by staff on a routine basis.

➢ A variety of touchpoints in our public spaces have been removed and for those that remain, enhanced sanitation routines are in place.

RECREATION, POOL, AND BBQ AREA

➢ We are pleased to offer a selection of our outdoor activities, including hiking, biking, and trail running.

➢ We are currently in the process of preparing our Pool area for guests

➢ Opening the BBQ area is to be determined

GUEST ROOMS

➢ We no longer offer Daily Housekeeping Service.

➢ For our guests’ safety, we’ve eliminated a portion of the touchpoints in our guest rooms.

➢ We have replaced re-usable items (such as glassware) with wrapped, one-time-use items.

➢ Additional housekeeping services may be requested for stays of 3 or more days and coordinated with our front desk upon check-in.

➢ Special requests for additional toiletries are available via a no-touch delivery service. Delivery time may also be specified.

➢ After cleaning, each guest room will be free of guests for a 24-hour period before the next check-in.

ENHANCED CHECK-OUT CLEANING PROCESS

➢ Rooms are thoroughly cleaned and disinfected upon departure.

➢ Our housekeeping departments will leverage partnerships with our national vendors on the best cleaning practices, tools, and supplies.

➢ Used linen is folded and bagged in each guest room (staff never shakes towels or sheets in the room as this practice releases particles into the air).

➢ Increased attention to thorough vacuuming of rugs and sanitation of floors, including low-traffic and hard-to-reach surfaces.

Franciscan Lakeside Lodge
4.3
Based on 195 reviews
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Levi
Levi
21:42 16 Nov 20
Very cozy lodge. We stayed across the street from the lake, so we didn't have the best view, but a quick walk down the pier and you see this!
Michelle Porter
Michelle Porter
21:17 20 Oct 20
Peaceful stay. Only thing was there isn't allot around it to do things for us but still great visit.
Lindsey Hartman
Lindsey Hartman
03:54 11 Oct 20
Great, hard to find location with close access to the beach! Unfortunately, our studio was #16 which is the closest you can get to HWY 28. We are sensitive to traffic noise and found it loud and noisy. We asked for a different studio but everything was booked. We made our reservation on the website and I should have immediately called to make sure we were not so close to the road. We also thought the studio would have a table & chairs, as the website described. But ours did not, so no place to play board games or eat our breakfast. The occupant in #17 had a dog, and we specifically were looking for lodging that did not allow pets. The dog did bark but not excessively. We did have a deck, but the occupant in #17 had to pass in front of our studio to access his, so not really a nice place to sit & chill as the occupant was on the move a lot. Also, the traffic noise didn't make it a pleasant space to use. And because of the occupant coming & going so frequently, we basically kept our blinds closed the whole time, making the studio feel very dark. If they could modify the deck so each occupant had their own deck and did not share the entrance for access, that would make it so much nicer. The lighting could have been better in the studio, it had one overhead LED cool/blue light and one small table lamp, but that would be a relatively easy fix. We would come again but only if we could be as far from the 28 as possible.
Edward Kim
Edward Kim
19:02 09 Oct 20
Pricey but I guess largely in line with the area. Friendly service. Well designed rooms, like the little kitchenette in the 1 bedroom actually vents out. Our second time here, the previous was many years ago, so we can see how they've kept the place up and made upgrades over time.
özge öztan
özge öztan
19:25 04 Oct 20
If I could give zero-star rating, I would as this hotel does not even deserve a single star. We were not given the hotel room that we paid for. The room was supposed to be a comfort studio on the lakeside. It was barely on the lakeside, which is fine, but the room was far from being a COMFORT STUDIO. The room was extremely small and outdated. The shower was a joke as we couldn't fit in and we are not even big people. When we brought this up to the front office, we were offered to pay extra $200 to move to another room instead of providing us with a room that we actually paid for. We were given the smallest room on the property based on the map provided by the hotel, yet our room was priced the same as the other bigger (at least twice the size) studio rooms. Our friends also booked the same room (so called comfort studio, lakeside) for the same price via Orbitz. Their room was exactly as described on the Orbitz's website, twice the size of our room, fully renovated, full bathroom and kitchenette. The so-called hotel management is unprofessional and does not care about customer satisfaction as all they care about is making money by fooling their customers. IF YOU WANT TO GAMBLE YOUR HARD-EARNED MONEY BY BOOKING A ROOM AT THIS HOTEL, GO AHEAD! There is at least 50% chance that you won’t get what you pay for. YOU HAVE BEEN WARNED!!!!!
Sean McNabb
Sean McNabb
05:10 04 Oct 20
Nice place but check which room you are actually staying at lakeside does not mean lake front.
Luis Cortez
Luis Cortez
19:29 24 Sep 20
We booked a forest side cabin.. 2 bedroom.. we were very satisfied with the cleanliness and the fact that cabin came fully equipped with dishes, pots and stuff. Plenty of towels ..very quiet setting. Just a very short walk to beach.. overall we give this place 5 stars 😁 we recommend going to sand harbor Beach .. better ⛱
North Lake Native
North Lake Native
18:18 14 Sep 20
We grew up in North Lake Tahoe, but have lived in Sonoma for the past 10 years. Due to horrible fires in our area we had to leave our home. Unfortunately neither my wife nor myself have any family that are still alive, and living in the basin. We contacted the Franciscan Lakeside Lodge inquiring about a weekly rate because we have no idea when, or if we will be able to return to our home. The person who we spoke with on the phone treated us with distain, and was quite frankly rude. It blows me away that people can be so immature, and judgemental in a time like this. I hope whoever we spoke to on the phone enjoyed returning to their home after their shift that evening, not everyone is as lucky as you.
robert chisholm
robert chisholm
17:16 11 Sep 20
It was a very nice accommodation, friendly people.
Bonnie T
Bonnie T
04:29 20 Jul 20
I’m disappointed that I never got to stay here because I had a sudden death in the immediate family but I want to speak of the wonderful staff they were kind enough to refund most of the money I paid up front which was so nice and made the grieving process a bit easier by lifting a financial stress
Amanda White
Amanda White
16:56 18 Jun 20
Extremely convenient, clean, and reasonably priced. Well definitely be back!
Juan Lopez
Juan Lopez
23:52 12 Jun 20
4:40pm and my room was not ready. Franciscan please fix that. check in is at 3:00pm not Almost 5pm.
Ken Dall
Ken Dall
10:25 18 May 20
Amy is amazing!! She works so hard and is always helpful whenever my guests visit Tahoe and request accommodation specifics or items. There is a single unit for sale that might be of interest to me in the future. Thanks!! Franciscan is a wonderful place to stay!
Sami Hinton
Sami Hinton
21:35 17 May 20
We checked out this morning and were so happy staying here I wanted to write a review right away. We got our own personal little cabin right by the water. Very nice rooms, comes with a little kitchen if you wanted to cook. When we checked in the man that helped us had great customer service. We will be back with our family and friends very soon.
Anne Koler
Anne Koler
19:23 09 Mar 20
Gorgeous little rustic cabin with all the amenities needed & we got upgraded to a cabin so close to the lake.
Jen Peng
Jen Peng
00:58 02 Mar 20
The 1 bedroom lakefront units are great. Fit 3 adults comfortably. The views are wonderful, the cabin was warm during the chilly winter season, and comes with everything you need. Stayed in unit 25 (queen bed in the bedroom with 2 twin daybeds in the living room) and would highly recommend. It was perfectly quiet at night, couldn't hear any noise from the road during a weekend stay.
Ju Pak
Ju Pak
22:23 06 Jan 20
I did a reservation on HotelTonight to spend our New Year’s Eve and New Year here. We did our reservation 24 hours before and on our way to the lodge, I decided to give a call seeing if we can check-in early. Apparently they only reserved our stay for one night only and not the following. They weren’t able to do anything else but to give us our money back while we were almost arriving at the lodge. Our ending of the year/start of the year was not the best due to this happening. Definitely have bad taste in my mouth.
Ha Tran
Ha Tran
01:12 02 Jan 20
Great location if you get unit on the lakeside. We got studio #14 though not lake front but next to lake front unit 13 so still very good lake view with chairs on the porch. Kichen is well stocked to make meals with gas stove and updated flatscreen TV. Sheets and duvet good quality. Bathroom sink counter updated and good shower pressure. Old fashioned wall furnace but still comfortable and warm.
Dave Herzstein
Dave Herzstein
03:14 31 Dec 19
Not too expensive, great location. I've been coming here for 25 years. Now my sons come here with their families. Kithchens in all rooms.
Ning Xu
Ning Xu
20:19 30 Nov 19
It’s our third time staying at Franciscan! There’s nothing fancy about this place. But the sense of belonging is irreplaceable. Beyond that there’s close access to everything including skiing resorts, cute restaurants and Safeway.
Gaurav Hardikar
Gaurav Hardikar
21:11 24 Nov 19
Great location, price, and amenities within the room. Even good coffee in room. Highly recommend.
Tom Davies
Tom Davies
15:54 18 Nov 19
In all honesty the room we ended up in was lovely, but getting in was a hugely painful process that ruined our whole experience. We arrived at 5pm and were greeted with a closed reception and a hand written note to call a number to get our key. There was no cell reception and so having driven 10 mins down the road, found the number was out of service. Having eventually found another number, I was placed on hold for c.20 minutes and was eventually told I'd get a call back. 10 minutes later I was told which room I was in. I'd paid a huge premium for a 'lake front' room (having previously had an email exchange with the venue specifically asking which to book to be close to the pier). We didn't get a lake front lodge, we got a 'lakeside'. Explaining this issue I was told to wait another 20 minutes for someone to come and change my room. This ended up being lakeside but no where near the pier. We got into that room over 45 minutes after arriving. The lady who eventually gave me the key was also massively rude, firstly lying to me insisting that someone was present until 5.30 (they weren't) and then suggesting it was my fault for a number of reasons, including arriving late (5pm!). The next morning the hairdryer broke at 7am and no one was due to be at reception until 9am... after we needed to leave. The venue has never replied to my email upon checkout and overall I'm staggered at this experience.
Laura Bye
Laura Bye
00:37 13 Oct 19
This was such a great experience staying here! The staff was super sweet & the rooms were so clean. The breakfast was pretty yummy too! I would Love to come back to stay here!!!
Jett Warmuth
Jett Warmuth
15:03 17 Sep 19
Cute cozy cabins. Very clean, but you definitely hear road noise all night long. Great private beach, pool and grass areas. Bbqs and sitting areas all around. Great for family vacations
Groebot
Groebot
16:43 28 Aug 19
Great place to stay! Very peaceful and the staff is very friendly. They have a nice dock that extends out in to the water! Great for sunsets and sunrises. As well as star gazing! Will be back again, for sure.
Ashlee Geier
Ashlee Geier
17:57 21 Aug 19
Nice spot on the lake. In a lakeside cabin, not lakefront, which left me feeling slightly strange to hang out on the beach area in front of the Lakeview cabins. I felt like we would be intruding if we did. It is quiet and close to kings beach but not much else around in a walkable distance. Overall clean and comfortable. Not sure it was worth the price we paid but it probably would be a better experience to have a Lakeview cabin.
Holly Edson
Holly Edson
16:15 24 Jul 19
Location! If you can get a lakeside, perhaps it is worth it. However, we were placed in a studio very far back on the property. Most people have to cross a busy road to be lakeside... I'll try and post some photos from the room. Strong cleaning solution smell that never left even with a fan in the window and all windows open. No screens on the doors. Uncomfortable bed, decent pillows, Very clean! Front desk provides little by way of orientation or welcome. But perhaps they have so many regular customers, they don't need to...
Sreya Bagchi
Sreya Bagchi
23:15 19 Jun 18
The place was really nice...good for 2 people. But have to say that the walls are a bit thin. The location though is breathtakingly beautiful.
Rachel Sierer Wooden
Rachel Sierer Wooden
02:00 18 Jun 18
This place was wonderful. We booked a lakeside cabin, but there was a gas leak so they moved us to the forest side. It was wonderful nonetheless. Great place for bringing the kids. Our unit had a full kitchen and there are several outdoor bbq's, a pool, ping pong table, 5 min drive from kings beach. Will definitely be coming back.
OCTAVIA SKOGLUND
OCTAVIA SKOGLUND
04:44 13 Jun 18
Great friendly service, very nice rooms, nice decor, great amenities. Would recommend to anyone looking for a great place to stay..right on the shore of no. Lake Tahoe!!!..can't beat it anywhere!!!
Chris Strote
Chris Strote
16:12 25 Apr 18
Beach front rooms were awesome. Spectacular views and very romantic. Only issue was proximity to the road and the constant noise. Inside wasn't bad but it took away from an otherwise peaceful outdoor setting.
Daniel Woodward
Daniel Woodward
14:42 24 Apr 18
Love this little place. Super quaint and right on the beach. Highly recommend. They are small but have a cast iron stove/heater and a small kitchen.
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